Fact: You are Just One Review Away from a Bad Reputation
Your staff must understand that you are just one review away from a bad reputation that costs your practice or hospital new patients.
The reputation of any healthcare related brand is comprised of many different factors. By far, the biggest factor is the people that work at the office or hospital. Their interactions with patients can rival the doctor’s expertise when it comes to your online reputation.
Here’s an example of a patient unhappy with a doctor’s staff: